Returns & Warranty

Weissenborn Slide Guitar Co. proudly offers a hassle-free no-questions-asked return policy. Return any new guitar within 7 days for a 100% refund.

We understand that a guitar purchase is a considerable investment and the nature of tone and playability is subjective, we stand behind every guitar we sell by offering a no-questions asked 7-day return policy so that you can safely inspect and play any of our guitars.

Purchase any new guitar from Weissenborn Slide Guitar Co., and if you're not happy with it, contact us within 7 days of delivery for a 100% refund. No hassles, no questions asked. We'll even pay return shipping.

To arrange a return within 7 days, please Contact Us.

The instrument must be returned in its original condition with no third-party modifications to be eligible for a full refund. Some modifications performed by Weissenborn Slide Guitar Co and/or Richard Wilson Guitars including but not limited to pickup installation, custom nuts/saddles and left-handed configuration may incur a fee to return them to their original condition.

Where applicable we will reimburse standard/economy shipping costs. Insurance and/or expedited shipping is at the sender's discretion but not covered by our return policy.

Warranty on Richard Wilson Guitars

The Richard Wilson instruments we sell are built to the highest standard with the finest workmanship and components available. All guitars are warranted to ensure customer satisfaction. This warranty only applies to the original owner of the instrument and is non-transferable. The warranty period on all new guitars is two years.

Warranty excludes:

  • General wear and tear.
  • Damage due to neglect or misuse.
  • Neck resets, refretting or nut/saddle adjustments as a result of typical long-term changes that take place naturally on string instruments.
  • Instruments that have been exposed to abnormal or extreme temperature or humidity conditions.
  • Third party components, including but limited to tuners, pickups, strings or cases. Some of these items may however be covered by a manufacturer's warranty; contact us for more information.
  • Instruments modified or altered after purchase.
  • Delivery or freight charges that arise as a result of a warranty claim. It is the customer's sole responsibility to pay for any and all charges to and from and/or an authorised agent.

Warranty on Vintage & Used Guitars

Vintage & Used guitars are pre-owned instruments - sometimes upwards of a century old - and as such will exhibit various wear and tear and blemishes. We make every effort to describe and photograph these instruments exactly as-is to ensure the instrument you purchase is exactly as you expect.

For a three month period from time of purchase we will repair any issues with these guitars that were not described in the original listing.

Return instructions

Please contact us first to arrange a return. We will provide you with a return address and further instructions. In general, the below guidelines apply:

Retain your original packaging. We use sturdy shipping cartons that are designed for reuse.

If the return is for repairs or an exchange, simply return only the instument. Cases and other accessories should not be returned.

If your return is within our free returns period then please ensure you retain a copy of your shipping receipt and/or documentation to send us a photo or scanned copy. The receipt and/or accompanied documentation must include the following:

  • Your sending address
  • Our return address
  • Package weight/dimensions
  • Shipping cost
  • Tracking number