Shipping & Delivery

We offer FREE shipping worldwide for all instruments. For orders of strings, accessories or parts we offer free delivery for orders over $100.

Orders are typically dispatched within three business days. This allows us to perform a final setup and adequately prepare the instrument for delivery. 

Packaging

We have shipped hundreds of instruments overseas and within Australia without incident. All guitars are packaged in sturdy, custom made shipping cartons and padded securely to ensure the instrument is transported in a stable, safe manner.

The safest way to ship guitars is in a hardshell case provide an added level of protection, particularly for international orders.

Australian Delivery

Guitars are sent within Australia via courier or Australia Post Registered mail. A signature is required to accept delivery. Allow 1-10 business days for delivery.

Strings and accessories are sent via Australia Post regular or express.

International Delivery

Instrument orders are sent via International Air Express; orders typically take 7-20 business days for arrival. Final delivery of instrument and accessories is generally handled by your local postal service. Wherever possible we will provide a shipping number to allow online tracking of your shipment.

Please ensure you are familiar with any import duties or customs tax prior to ordering. We take no responsibility for any tax or surcharge levied during the delivery process. We also advise familiarizing yourself with any local restrictions on products containing parts such as guitar woods, mother of pearl and abalone.

Insurance

All our guitars are securely packaged in sturdy shipping cartons for safe arrival however for added security and peace of mind we recommend choosing our Express Shipping options, which include insurance for loss/damage during transit.

If insurance is included please ensure you inspect the packaging prior to signing to accept delivery and notify the delivery agent if there is any noticeable damage.

In-Person Collection

If you are in the Brisbane area you are more than welcome to arrange to collect your purchase from us in person. Collection is from our workshop; for this reason a suitable time and date will need to be arranged in advance.